While we take great pride in the quality of our products, customer satisfaction is our highest priority. Please inspect your purchase upon arrival for any damage that may have occurred during the shipping process. If there is a problem with your order, please contact our Customer Service team within thirty (30) days of receipt, and we will be happy to assist you with returning your product. Our team can be reached via email at firstname.lastname@example.org. In order to return a product, we ask that you provide the following:
- Product batch number
- A copy of receipt or order confirmation
Please note that our return policy applies to orders purchased through luzernlabs.com. Returns that were purchased through an authorized Luzern partner must be returned directly to that partner.