These terms and conditions (“Terms and Conditions”) govern Luzern Rewards (“Loyalty Program”), and members of the program will earn points in connection with the purchase of qualifying online products and online activities that are redeemable towards the purchase of certain offers online.
- Eligibility. In order to be eligible for the Luzern Rewards Program, you must create an account as outlined in these Terms and Conditions. You may create an account if you are at least thirteen (13) years of age, have Internet access, and have a valid mailing address. If you are between the ages of 13 and 18, you must have your parent’s permission to register for an account. If you choose to create an account, you are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your account. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only current, complete, accurate and truthful information. If you are accessing and using the Site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent you do not have such authority you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the Site or Content resulting from such access or use. You may only have one member account per natural person. Persons who are discovered to have more than one account forfeit their points and will be unsubscribed from the Luzern Rewards Program.
- How To Enroll in the Luzern Rewards Program. (a) Create an account: Visit https://luzernlabs.com/account/register and become a registered user of Luzern Rewards. You will be asked for your first and last name, your email address, and a password. Signing up automatically subscribes you to our newsletter list, you have the option to opt out at anytime. Once you have submitted the requisite information, you will be sent an email to the address you listed confirming your membership.
- How to Access/Change Your Member Information. You must keep your personal information on your Account up-to-date. To do so, click on the "My Account" section and access your account by entering your registered email address and current password. From your dashboard you can review your current and past orders and manage the addresses on file.
- How to Cancel Your Membership. You may cancel account at any time. To cancel your account, please send an email to firstname.lastname@example.org and write “cancel membership” in the subject line. The email must come from the account currently listed on our servers as being associated with your Luzern Rewards Account. If you no longer have access to that email address, call 888.591.7800 or visit https://luzernlabs.com/pages/contact-us and contact us. We will verify your status and cancel your account. Upon cancellation, you are no longer a member and any unused points accrued in your account will be forfeited and cannot be redeemed. Points maintain their value only on valid accounts in good standing, and except as otherwise provided here for redemption, have no cash value outside of their redemption value on the Site.
II. Earning Points
- General. Members can earn points on the purchase products at luzernlabs.com. To receive points for your online purchases, you must be signed into your account. You will not earn points for shipping fees.
- Earning Rate. Members will earn 1 point for every $1.00 spent on qualifying purchases (in other words, one (1) points for ever one dollar ($1) spent). You must be logged into the website to earn points. Points are based on your order subtotal, after any discounts, only. Points are rounded down to the nearest whole number. For example, if you spend $9.99, you will receive 9 points. Calculation is as follows: $9.99 x 1 point per dollar = 9.99 points, which is rounded down to 9 points.
- Addition of Points to Accounts. Points will be added to your Account under the following conditions, and will generally show up immediately.
- Signing up for the Rewards Program
- For Liking the Luzern’s Facebook page
- Following Luzern on Instagram
- Making purchases
- Referring a friend to Luzern. Points will automatically be rewarded to your account only if the referral friend used the link sent to them from your referral account and makes a qualifying purchase with the rewards code. Points will automatically be applied to account if stipulations are met.
- Sharing Luzern on Facebook (once per month)
- Birthday Points. Birthdate must be entered 30 days before your Birthday to qualify and you will only receive birthday points once every calendar year.
- For other activities outlined on the Site that may show up from time to time. Note that for these other activities, including “bonus point” accumulations and other point promotions, points may show as “pending,” depending upon the activity.
- Exclusions. Members earn points only on the purchase price of: (i) qualifying online products. Calculation of points excludes payment by the Member for shipping charges. Points will not be earned on any discounts or other credits offered in connection with a product or service. For example, if a product that is normally $50 is on sale for $25, a Member will only earn points on the purchase price of $25. Any type of price adjustments, including returns, are not eligible for points. All purchases made: (i) by a Member prior to such member joining the Program, (ii) Online without a Member being logged onto the Website, are not eligible for Luzern Rewards credit.
- Returns/Order Cancellations. Points earned for a purchase that is then the subject of a return, cancellation, or declined credit card will be deducted from your account in an amount equal to the points earned for the original transaction. Points cannot be reapplied back to your rewards account for any reason on a returned order. If a return/cancellation will cause your account to have a negative point balance, you will not begin earning points again until your points balance is returned to zero (0), by making purchases, or engaging in other promotional activities offered from time to time. Rewards used on an order that is cancelled (before the item ships or a label has been printed) may request those rewards be applied back to your rewards account. If your item has begun the shipping process, rewards cannot be reapplied.
- Bonus Point Promotions. From time to time, Luzern may run certain bonus point promotions. Under bonus point promotions, Members can earn additional or "bonus points" in connection with the purchase of certain online products. When you purchase these specially marked products, or make the purchase during a bonus points time period, you will earn bonus points on each product, as specified in the offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time in Luzern’s sole discretion. Bonus point offers cannot be combined with any other offer.
- Limitations on Points. If you redeem points towards the purchase of a product and pay a portion of the retail price after the point's redemption, you will receive points only on the leftover retail amount you pay, and not on any value attributed to the point you used. If you redeem points towards the purchase of a product in an amount equal to the full price of the product, you will not earn any points.
- Non-purchase Options for Earning Points. You may also earn additional points on non-purchase activities. From time to time, Luzern may offer you the chance to win various prizes, and earn points, for entering into promotions. For giveaway promotions, there is NO PURCHASE NECESSARY TO PLAY OR TO WIN. Rules and restrictions will apply to such promotions and may be found on the entry page of any promotion.
- Referring a friend to Luzern. Enter the email address of a friend who has not purchased with Luzern before (if your referral has shopped with us before the referral link will be automatically voided by the system). A referral link will be sent to your friend. Points will automatically be rewarded to your account only if the referral friend used the link sent to them from your referral account and makes a qualifying first time purchase with Luzern. If stipulations are met, you will earn credit for $50 off an order of $250 or more. Your Referral friend will receive a $50 off an order of $250 or more, 500 points for signing up to the Luzern Rewards program and points from their first purchase made while signed into their new Luzern account.
III. Redeeming Points
- How To Use Your Points. Points must be used as outlined in these Terms and Conditions. The minimum purchase for which points will apply is $10.00. Points may only be used online at the luzernlabs.com. Points towards Products: Members can use their points to reduce the purchase price of a product or to receive a product for free based on the following variable scale:1,000 points = $10.00 off. Meaning, 2,500 points is $25.00 off. The maximum point value that can be redeemed on any purchase is 5,000 points for $50.00 off.
- Redemption of points towards purchases of products is subject to product availability. Any rewards discounts that are applied to the order, will be distributed equally to the applicable items in the order when completing a return. Any reward around discounts to items or $ OFF can only be applied to Luzern Products.
- To Redeem your Points. Before you begin shopping with us, sign into your Luzern Rewards account. Select “Redeem Points” from the VIP pop up. You will be issued a custom code that you can copy and paste into the discount bar during check out (Please note - only one code can be used). Your total payment amount will be discounted by the amount of points you allocate to the purchase. Note that points may only be redeemed for the purchase price of the product. Shipping fees are your responsibility and points may not be used to discount these additional charges.
- Exclusions. Only one account per natural person. Only one discount code can be redeemed per transaction. Rewards redemption codes may not be combined with any other discount codes. Points may not be transferred or gifted at this time. Points cannot be used on past purchases. Points accumulated on different accounts by different members may not be combined or aggregated to make purchases of products or for any other reason. Points earned in a transaction cannot be redeemed in the same transaction. Redeemed points cannot be retroactively applied to any past order or receive a price adjustment on any order where redeemed points were not applied. Points have no cash value outside of the luzernlabs.com website and are available only to members in good standing.
- Points Expiration and Time Lapses. All points acquired, whether standard points or bonus points, shall expire after 365 days of account inactivity from the date the points are added to your account.