FAQ

What makes Luzern different from other skin care lines?
Luzern is a truly unique skincare line because we combine both Bio-Suisse and Cosmecutical grade active ingredients and formulate them into ultra–luxurious, pure, safe and clean products. The Luzern line is the ideal choice for people who want pure, toxin-free skincare but do not want to sacrifice results.

What does Cosmecutical mean?
In short Cosmeceutical ingredients are highly active ingredients used at concentrated levels to get superior results. Cosmecutical ingredients can change the way the skin behaves with topical application. Luzern is committed to using cosmecutical ingredient at high levels in order to ensure optimal results from every product.

Where are Luzern products made? 
Luzern products are a true hybrid and we believe the best of both worlds. Our Bio-Suisse actives are sourced at high-altitudes in the Valais region of Switzerland, and our cutting edge formulating process, blending and bottling are done in the United States.

Our Products:

How is Luzern different from OTC (over the counter) and department store skincare?
OTC skincare formulations use inexpensive ingredients, unhealthy filers, synthetic preservatives, and formulate with low percentages of actives. Active ingredients are put on the label so the customer sees them but the percentages are often too low to get any significant results, essentially “label claim”. Money that could be spent of producing better products is too often spent on expensive marketing campaigns.

Why can I expect to get better results from Luzern products?
There are three key factors is making Luzern’s regimens simple yet effective: proper cleansing and exfoliating of the skin, feeding and stimulating the skin cells with high penetration active ingredients, and protecting the skin from environmental damage and aging. If these three areas are addressed with high quality, pure ingredients the skin will be clear, balanced and glowing with good health. Further it is not only what is in Luzern products that leads to superior results but what is not in Luzern. One of the first things people notice is the skin’s ability to quickly balance and rejuvenate itself when they stop using products with harmful additives and switch to a clean beauty regimen.

Why are Luzern products priced higher than many other lines? 
Luzern spares no expense in formulating with the world’s finest ingredients, including Bio-Swiss Organics. Our actives from Switzerland are standardized to ensure every bottle can promise the same rejuvenating power and we never skimp on percentages of ingredients, no matter how expensive or rare. The Clean|Cold Formulating™ process is time consuming and costly but necessary in order to omit cheap additives and to keep ingredients potent. Furthermore, because of the activity, amount of actives and purity of the line our products are highly concentrated. They last a long time and only a little product is needed to see significant changes in the skin.  Our customers may spend a little more, but once they experience the “Luzern difference”, they are loyal for life

What if I am not happy with any Luzern product?
We want our customers to be happy with our products, and with their skin, and we know one size does not fit all. We fully stand by our products are they are returnable with no questions asked within 30 days of purchase. Just Contact Us and we will be happy to give you instructions on returns.

Luzern Ingredients:

Why do you use High-Altitude Bio-Suisse organic actives in Luzern products rather than regular organic extracts?
It’s simple, because they work better. Bio-Swiss Certified Extracts are grown at high-altitudes and are the “gold standard” of organic ingredients. Harsh Alpine growing conditions cause these extracts to have scientifically proven, higher levels of anti-oxidants and polyphenols. In short they make more effective anti-aging skincare.

Cold processing?
In some way this is THE most essential consideration when choosing a skin care line. While there is no doubt that natural and non-synthetic ingredients are highly effective, purer and better for your skin and the earth, they are only part of the larger picture. Vital to healthy skin is the avoidance of ingredients such as formaldehydes, synthetic fragrances, synthetic colors, synthetic preservatives, alcohols, petrochemicals, Paraben, propylene glycols, sodium laurel sulfates … and the list goes on. These ingredients can damage the skin, causing irritation, sensitivity, discoloration, and aging. Our list of toxic 12 represent ingredients you DO NOT want on your delicate skin. Check this list against whatever you put on your skin. Luzern’s pure processing is a unique way of formulating that does not utilize any of these unnecessary and potentially harmful ingredients.

What is Cold Formulating and why is it important?
Clean|Cold Formulating™ is unique to Luzern and means that we mix product in small batches to ensure ingredient efficacy. Cold processing means greater product efficacy and means that you can feel confident your products have not been “heated to oblivion” thereby ruining the effectiveness of their actives.

How are Bio-Swiss Certified ingredients different than other organic ingredients?
Over the millennia, precious Alpine plants, found at the highest possible altitudes, have been subjected to strong temperature fluctuations and high UV radiation. To survive and prosper in extreme weather conditions, species need to develop uniquely efficient protective factors. Studies have found that plants grown at higher altitudes contain higher concentrations of antioxidants to protect them from environmental assault and anti-oxidants are the basis of effective anti-aging skin care. Because of this unique Alpine “protective factor,” Swiss extracts are accepted as the “gold standard” of organic extracts. The “protective factor” of these plants has been harnessed by Luzern.

How do the toxic 12, chemical colors, fragrances and preservatives interfere with the health of my skin? 
At Luzern we believe skincare should be entirely free from irritating chemical preservatives and additives as it can cause irritation and interfere with the health and beauty of the skin. Irritation is a central component in the aging of the skin so chemical formulated anti-aging skincare can actually contribute to the aging of the skin. Furthermore as the largest organ in the body your skin very efficiently absorbs ingredients and extra care should be taken to use only pure, non-toxic products. Think of skincare as “food for the cells”, if you would not add toxic ingredients to your food, why would you put them on your skin. Much like a diet of good food helps you age better, using high quality and pure skincare helps your skin remain radiant and beautiful.

What alternative, natural preservatives does Luzern use to preserve products?
The most common preservative systems used are: Parabens; Formaldehyde; Sodium Laural Sulfates; PEG; Propylene Glycol; Phenoxyethanol; Synthetic Fragrances; Synthetic Colours; Mineral Oils and Alcohols.

Companies use the above preservative systems because they are cheap and easy to use. Luzern formulates with a variety of natural preservative systems in order to provide a full spectrum of protection from bacteria and microbes. One of the most interesting and affective is Wasabia Japonica Root Ferment Extract. Wasabi is an extremely effective, but completely natural preservative. It not only works to fight bacteria and microbes, but also wards off bacteria on the skin. In addition, Wasabi is a potent skin-calming agent. It helps reduce inflammation and keep Rosacea, redness, sensitivity and skin aging at bay.

Are alternative preservatives effective and safe?
Yes. They are in fact safer than using standard preservatives as they are less likely to cause irritation and allergic reaction. They also do not interfere with the health of the body and they are better for the skin.

I have used natural and organic products in the past,  how is Luzern different?
Luzern is totally different. We are first and foremost a cosmecutical company. We formulate serious skin care with serious results. Being organic and pure is part of our philosophy and fits our values of efficacy and purity first. There seems to be a “false choice” that says you cannot have highly effective and clean skin care. This is not true, you DO NOT have to choose between safety and results.

I have found natural products to be heavy in oils, alcohols and fragrance, how is Luzern different?
Many natural skincare lines use alcohol and oils to preserve their active ingredients. These systems of preservation are easy to formulate with and are inexpensive to use and while they are certainly safer than some other preservative systems, they are not always esthetically pleasing, and often a heavy reliance on alcohol and oils can irritate and even dry the skin. From the beginning Luzern products were formulated to be a bit different. Luzern products feel and smell lighter and the touch is more silky and luxurious.

Why aren’t Luzern products FDA certified organic?
Luzern is first and foremost a cosmecutical company. We formulate clean skincare that focuses on results. Central to getting better results is our dedication to purity. Using high-altitude organics is part of our philosophy because these are the most effective organic ingredients in the world. For us being a certified organic line would mean omitting safe, and highly effective ingredients that cannot be certified organic such as Peptides, Vitamins, Oxygen, Co-Q10 and Alpha-Lipoic Acids.

Why do Luzern products contain oxygen, don’t we get enough in the air we breathe?
For the skin to function properly, it must have an adequate supply of oxygen. As we age, the oxygen levels in our skin decline. Studies have shown that even at the age of 25 facial skin can have as little as 30-40% of the oxygen than that of a child or teenager. The decrease of oxygen can result in lack of collagen synthesis (pre-mature aging), impaired cell renewal (dull, rough), and hyper pigmentation (age spots). Oxygen is a catalyst and energy source for most cellular functions, including collagen production and cellular detoxification. We find our natural source of Oxygen to be a truly effective way to energize and keep the skin glowing and vibrant.

Use and Care:

Should I use cosmecutical grade products if my skin is young and healthy?
As a rule, individuals who take good care of their skin using the right cleansers, active  ingredients (such as Vitamin, Peptides, Oxygen etc.) will build up a reserve in the dermis that kick in as we age. This will give the skin the best possible environment for aging beautifully. Think of it like the difference between eating a diet of junk food and healthy food.

Are Luzern products good for sensitive skin?
With a few exceptions (where the skin needs to build its strength before using certain products) Luzern products are a wonderful choice for sensitive skin. Because our origins are in Spas, Medi-Spas and Dermetologists many of our clients are introduced to Luzern after clinical treatments. Because of this we have always been extra “delicate” with clients with sensitive skin. We often find our clients think they have sensitive skin when in fact they have been using products that are striping and damaging the lipid barrier and thus upsetting the natural balance of the skin. This leaves skin vulnerable to further damage, sensitivity and even premature aging. Sensitive skin can be greatly improved with the use of Luzern products and as the lipid barrier begins to repair itself one should see a change in the sensitivity level of the skin.

Can I use Luzern after spa treatments and botox?
Without a doubt Luzern is an excellent choice after spa treatments and this is where most Luzern treatments are found. Most Luzern devotees are introduced to the brand in a professional setting. Luzern gives you everything you need to “feed the skin” with professional grade active ingredients, to build fresh collagen, and protect it from environmental damage.

Can I use Luzern products with prescription skin care such as retinols?
Yes. You can use Luzern products safely with Retin A products. Because they are so gentle and clean they work well with other products, but please consult your physician if you have any concerns or questions.

Can I use more than one Serum Absolut at a time? 
Yes. That is the beauty of the Serum Absolut line. It is completely customizable depending on daily, weekly, monthly, or seasonally changes with your skin. Many people collect the whole series of serums. Just adding a few drops of Serum Absolut transforms your normal skin care routine and deep penetrates the skin for instant results. We recommend a serum layering routine that will Target, Build and Hydrate the skin to begin.

How long will products last once they are opened?
All Luzern products will be bio-active for 2 years, except for v12 and rescue that should be used within 1 year

Are Luzern products environmentally sustainable?
We take pride in being an environmentally sustainable company. At Luzern we use Eccocert (European Community Certified) and Bio-Swiss Certified Organic ingredients whenever possible. We support sustainable organic and bio-dynamic agriculture. Our products do not contain environmentally damaging chemical compounds such as Paraben, petrochemicals and formaldehydes. Our packaging is recyclable and low impact and we use highly recyclable and low impact aluminum and glass. Plastic is kept at a minimum. We want our company to be around in 100 years, not our packaging.